Depending on your preference; we can invoice you post service and you can pay via bank transfer. Alternatively, you can pay cash on the day.

Yes, all insurance certificates are available to view upon request. We have employers liability and public liability.

Due to risk of cross contamination and additional costs involved with us supplying equipment; you may prefer to supply yourself. We can provide you a detailed list of preferred products and items.

Our cleaners will work based on an agreed task list. Our management team carry out regular spot checks and are on hand to support you should you require support.

No, you can leave a key in a safe space or we can hold a key for your property - we work around you.

We do the rota a week in-hand so a weeks notice of cancellation is required. Obviously some things are unavoidable so please discuss with us and we will also try to help.

Please note a cancellation and a reschedule are different but three reschedules in a row is considered a cancellation.

If a cleaner arrives at the property and is unable to gain access, this is also considered a cancellation.

Cancellations may be charged at the usual rate of clean.

Pets are not a problem, we work around them. We do ask that you tell us if you have any pets before we start providing our services at your premises - this is to ensure we send a member of staff who doesn't suffer any allergies or phobias.

Yes! We work 7 days a week around the clock however domestic cleans are not scheduled for weekends as we operate with less staff who are required to be available for any holiday let checkouts.

Home cleans booked for a bank holiday are either moved or charged at a higher rate depending on the clients needs.

We do not need access to a set of keys if the property is going to be open for us to provide our services at scheduled times. We can of course hold keys if you require us to do so.

Yes, subject to availability.

We are an ever growing business and we are regularly recruiting. If you are interested in joining our wonderful team please check out our careers page here

Depends on our clients' needs. It can be as quick as the same day or an agreed collection delivery date can be arranged.

Yes

Yes.

Cash or bank transfer. We do not have a card machine within the laundrette

Yes, we can remove most stains - if a stain cannot be removed we will let you know.

You can contact us via email at info@hdprofessionalcleaning.co.uk or phone 07543 810 994 to book our services.