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Privacy Policy

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At HD Professional Cleaning Services Limited (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the UK.

By using our website (www.hdprofessionalcleaning.co.uk), you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information from you when you interact with our website:

  • Personal Identifiable Information (PII): This may include your name, email address, phone number, and any other information you provide via contact forms or other interactions with the site.

  • Technical Data: This includes data about your device, IP address, browser type, operating system, and browsing activity.

  • Cookies and Tracking Technologies: We use cookies to improve your browsing experience and gather analytics about how you use our website. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support.

  • To improve and personalize your experience on our website.

  • To process transactions or manage your account.

  • To send marketing communications, where you have opted in to receive them.

  • To comply with legal obligations or protect our rights.

3. Lawful Basis for Processing Your Data

Under the GDPR, we rely on the following lawful bases for processing your personal data:

  • Consent: We will ask for your consent to process certain types of personal data, such as when you subscribe to our newsletter or submit a contact form.

  • Contractual Necessity: We may process your data to fulfill contractual obligations (e.g., processing orders or providing services).

  • Legitimate Interests: We may process your data to pursue legitimate business interests, provided this does not override your rights and freedoms.

  • Legal Obligation: We may process your data to comply with legal requirements, such as tax or regulatory obligations.

4. Your Rights Under the GDPR

As a data subject, you have the following rights under the GDPR:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccuracies in your personal data.

  • Right to Erasure: You can request that we delete your personal data, subject to certain legal conditions.

  • Right to Restrict Processing: You can request that we limit the processing of your data under specific circumstances.

  • Right to Data Portability: You can request that we transfer your personal data to another service provider.

  • Right to Object: You can object to the processing of your personal data in certain situations, including for direct marketing purposes.

  • Right to Withdraw Consent: Where we rely on your consent to process data, you can withdraw that consent at any time by contacting us.

To exercise any of these rights, please contact us at info@hdprofessionalcleaning.co.uk

5. How We Protect Your Data

We take the security of your personal data seriously and implement reasonable measures to safeguard your information against unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in running our website, processing payments, or delivering services. These providers are bound by strict confidentiality agreements and are only authorized to use your data to perform specific services on our behalf.

We may also disclose your information if required by law, to enforce our terms of service, or to protect our rights, property, or safety.

7. International Transfers

If we transfer your personal data outside of the UK or the European Economic Area (EEA), we ensure that such transfers comply with applicable data protection laws. This may involve using specific contracts or mechanisms approved under the GDPR, such as Standard Contractual Clauses.

8. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files placed on your device to store certain information. You can manage your cookie preferences through your browser settings. 

9. Children’s Privacy

Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such data.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights under the GDPR, please contact us at:

HD Professional Cleaning Services Ltd
3 Brunswick Road

Buckley

Flintshire

CH7 2ED

Wales
Email: info@hdprofessionalcleaning.co.uk
Phone: 01492 701789 

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